Purchasing
Q: What methods of payment do you accept?
A: We use PayPal to handle all online transactions. This service lets you pay with any major credit card or debit card. An account with PayPal is not required, but you can use an existing PayPal account to checkout.
You can complete your order online, and pay with your Credit Card or your PayPal account.
If you prefer to mail in your payment, please print out our Order Form.
When ready to check out, click on CHECKOUT at the top of the page and follow instructions for payment or Mail-in your ORDER with payment.
You can use the Order Form with a check or credit card for payment.
Q: What happens if I order an item that is out of stock?
A: On merchandise that is out of stock, we will pursue our normal system of processing your order and billing your credit card. We will inform you by e-mail that the merchandise is out of stock and give you an approximate date in which we expect our shipment to arrive or choice of replacement with another item. If the merchandise is delayed we will give you the choice to cancel your order and credit your credit card for the full amount.
Q: What is your policy regarding returns?
A: Thank you for your order! We guaranty the quality of our products!
If you are not fully satisfied you may exchange or return the item. You may choose to exchange for any our product in stock or a gift certificate. When returning an item that is not flawed or defective, customer may be assessed a 5% restocking fee when requested full refund. Shipping charges are excluded from any refund.
The following items are NOT returnable:
1. Special sale merchandise
2. Transactions more then 30 days old.
3. Items that have been used.
4. All custom-made merchandise.
Q: How can I cancel an order?
A: All orders are processed on the day they arrived by 11:00 am ET. Orders received in the afternoon are processed the next business day. No order is processed on weekends. Any order that is not processed yet can be canceled.
Please contact us by the phone 1-608-237-6625. Instructions can be also left as a message on our voice-mail.
We cannot guarantee that an order cancellation by e-mail will be delivered to us on time! All canceled orders must have written e-mail confirmation from us that the order was canceled. Thank you very much for understanding!
Orders refused by the customer at time of delivery, without prior e-mail confirmation, will be subject to 35% restocking fee.
Shipping
Q: What are my shipping options?
A: For Standard Delivery of items in stock USPS will deliver as quickly as up to 5 business days. For UPS or USPS RUSH Delivery price please contact us at 1-608-237-6625.
Items shipped to Alaska, Hawaii and US Territories will take longer and are deliver by UPS or USPS at our Regular Shipping Fees plus additional handling charges. For total charges information please call us at 1-608-237-6625.
Q: How are your products shipped?
A: We are concerned about the environment and to the extent possible we recycle boxes and packaging material. In that case, if the exterior box has a strange name, it is because it was used before and it may still be re-usable. If you are going to give the product as a gift, we recommend purchasing a gift box or a gift bag to make a prettier appearance.
Q: Do you ship to foreign addresses?
A: Shipping charges to Canada, Alaska, Hawaii and US Territories are quoted upon request; please call 1-608-237-6625. Duties and applicable taxes on items shipped to these locations are the sole responsibility of the customer.
If you reside elsewhere in the world and would like to ship an order outside the USA we would be happy to assist you.
For more information you may e-mail us at abc-importsinfo@tds.net or contact us by phone 1-608-237-6625
Unfortunately, we may charge shipping fees a ‘second time’ if we have to re-ship/re-direct package for any reason including incorrect Address or Zip Code or missing names and Suite Numbers due to customer’s wrong information. Address correction fees that are charged by the USPS and UPS or UPS are the responsibility of the customer if we are provided with inaccurate information.
Please double-check your shipping address information!
Q: What should I do if my order is damaged?
A: Please inspect your order without delay on delivery and contact us within 48 hours if the order you received is damaged or incorrect so we can immediately address this dilemma.
Call Abc Czech Imports at 1-608-237-6625.
Any shipping damages caused by the shipping carrier (crushed boxes, broken items) must be claimed within 48 hrs. by the customer! Call your USPS, UPS or FEDEX office and follow their instruction. We will not be responsible for any replacement if the damage is not reported to us in a timely manner.
Custom Made Merchandise
Q: What can you tell me about your custom-made merchandise?
A: Many of our custom made products are custom made or custom finished. Thanks to our personal contact with Czech artists we are able to offer to our customers all custom made products without any additional charges. Please keep in mind that when ordering custom made gifts it may take 3-8 weeks to finish your order depending on the item!
To ensure your satisfaction, please call us with any questions you have prior to ordering. We will gladly discuss any additional information with you.
Special orders placed in September may still arrive before Christmas.
For more information please call us at 1-608-237-6625 or e-mail us at abc-importsinfo@tds.net
Your ORDER FORM can be also copied form the website and mail to us
Abc Czech Imports
P. O. Box 510
Chesaning, MI 48616
We will keep you informed about the progress of your order.
Customer satisfaction is our first policy!
Merchandise price may change without notice.